Having issues with Oku Trade? Check out our guide below that may help resolve issues you may be running into.
If you try accessing Oku Trade but get stuck on a frozen white screen or a frozen splash screen that just says "oku.trade" in bold letters - that means you have a browser extension that is blocking the site from loading.
Try:
disabling ALL of your browser extensions except for your main wallet extension (if applicable)
clear your site/browser cache
or:
use a different browser with no extensions
If the solutions listed above doesn't work, try checking your internet connection & VPN (if applicable).
If you are accessing Oku Trade and the "Connect Wallet" button is replaced with an endless loading symbol - this generally means that you have multiple wallet extensions that are causing conflicts with the site. You'll want to try:
disabling any wallet extensions except for the one you plan on using with Oku Trade
refresh the page
(if you're still having an issue with loading) clear your site/browser cache
Did you bridge using Oku but it's taking longer than the quote stated? Don't worry, your funds are still on the way! Sometimes bridging can take longer due to circumstances outside of Oku or the bridge servicer's control.
Some bridges such as LIFI have their own bridge scanners so you can keep track of where your transaction status.
If your bridge has been missing for over an hour, feel free to open a ticket using the blue button on the bottom right of the Oku Trade webpage - or open a ticket in our Discord.
For bridges using Circle’s CCTP v2, you may need to manually claim your transaction from the Oku transaction history table for funds to appear in your receiving wallet. While a claim isn’t always required for CCTP transactions, it can often be the fastest way to receive your tokens.
In cases like this, there might be an error with the network or a RPC for the network. Your money is still there - we recommend opening a support ticket so that we can look further into the issue. You can open a ticket using the blue button on the bottom right of hte Oku Trade webpage - or open a ticket in our Discord. (When opening the ticket - make sure to provide information pertaining to your wallet, the chain you're using, as well as the relevant transaction hash or hashes).
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